he most successful net branching companies recognize that individual support is the key to the satisfying their long-term goal of securing and maintaining quality branches. Net branch managers should expect
to have access to a supporting account manager (or other equivalent title) as their primary resource for information on programs, pricing, pipeline management, dispute resolution, etc. Many systems have each branch work with the same account manager every day. Additionally, a good program will allow the net branch manager to call key decision makers in each department (accounting, compliance, operations, underwriting, human resources) directly and confidentially. Most importantly, branch candidates need to have reliable insight into the real-world level of support and responsiveness that net branch providers deliver. Branch managers should be treated as partners, and not made to feel invasive in their inquiries. The value of net branching concept, in profitability and longevity of the relationship, is directly tied to the quality of the support of the net branch provider.